1. Cancellation Policy

1.1 Order Cancellation by Customer:
Customers may initiate the cancellation of their order within a grace period of 48 hours from the time of placement. To facilitate the cancellation, kindly reach out to our dedicated customer support team at +1 (647) 588-6776. Please be advised that any cancellation requests beyond this stipulated timeframe may pose challenges, as our operational efficiency mandates swift order processing to ensure timely delivery.

1.2 Order Cancellation by Jaashwin Jewel:
Jaashwin Jewel reserves the right to cancel any order under the following circumstances:

- Product unavailability
- Inaccuracies in product information, including pricing errors
- Suspected fraudulent activity
- Failure to meet order eligibility criteria

Should Jaashwin Jewel need to cancel an order, affected customers will receive prompt notification, and any payments made will be refunded in adherence to our refund policy.

2. Returns Policy

2.1 Eligibility for Returns:
Customers may qualify for product returns based on the following criteria:

- The product is defective or damaged upon receipt.
- The wrong product was delivered.
- The product remains in its original condition and packaging.
- The return request is submitted within 7 days of receiving the product.

2.2 Non-Returnable Items:
Certain items fall outside the scope of our return policy, including:

- Products explicitly marked as non-returnable on the product page.
- Perishable goods.
- Personalized or customized items.

2.3 Return Process:
To initiate a return, please engage with our customer support team at +1 (647) 588-6776. Provide your order number, detailed product information, and the reason for the return. Our dedicated team will diligently guide you through the streamlined return process.

2.4 Return Shipping:
Customers bear the responsibility for return shipping costs unless the return pertains to a mistake on our part, such as a defective or incorrect product.

2.5 Refunds:
Refunds for eligible returns will be expeditiously processed within 2 business days of receiving the returned product. Reimbursement will be executed using the same payment method employed for the initial purchase.

2.6 Exchange:
For those desiring an exchange, please liaise with our customer support team. Exchanges are contingent upon product availability.

3. Contact Information

For any inquiries or concerns regarding our cancellation and returns policy, please do not hesitate to contact our customer support team at +1 (647) 588-6776. We are here to provide you with the utmost assistance and support.